FAQ
1. How do I place an order in the online shop of Helsinki Mint?
You can order in our online shop by adding the desired item to your cart by pressing the button “Order now”. You can modify the order in your cart by adjusting the amounts with the plus and minus symbols or by removing the product. Subsequently, click the button “Confirm order” or return to the online shop to continue shopping.
If you are new to our online shop, you will be asked to fill in your name and address and to create a password. With your email address and password you can easily log in for future orders, without having to state your name and address again.
Next you choose a method of payment to conclude your order.
After placing your order, you will immediately receive an order confirmation on the stated email address. This confirmation contains a review of your order.
In case you need help, you can contact Customer Support by email customerservice@helsinkimint.com or by phone on working days from 9:00 to 17:00 hrs. on +358102017866
2. Which payment methods does the online shop of Helsinki Mint support?
International orders can be paid by Credit Card and Paypal. In selected counties local payment methods like iDeal and SofortBanking are available.
All mentioned prices are including VAT.
The payment of your order is processed by Buckaroo. This organisation is specialised in processing online payments. Data such as credit card numbers are transmitted through a secured connection, invisible to anyone. We only receive an approval of payment from the credit card company or bank.
You can also place an order through Customer Support, in which case you will receive a payment request or giro collection. Another option is authorising an one-off direct debit payment. Your payment should be in our possession within 14 days from your order date. Should this not be the case, we reserve the right to cancel your order. In view of the limited availability of some products, we cannot reserve the products for a longer period than 14 days.
3. Can I return my order?
EU:
We guarantee the quality of all products offered in our online shop. However, if you are not satisfied with your order, you can return the product(s) within 14 days, in a state as close to the original state as possible*:
Helsinki Mint, Teollisuustie 9, 04300 Tuusula
Please note that if you want to return products with a purchase value of more than € 150, these must be sent by registered mail to:
Helsinki Mint, Teollisuustie 9, 04300 Tuusula
Helsinki Mint will refund the costs incurred for the return shipment by registered mail. If the return shipment is due to a wrongly ordered product, the costs will be for your own account.
You may invoke the right of revocation within 14 days of receipt of your order. All you have to do is send the completed return form with the package to return. If you wish, you can indicate on the back of this form the reasons of your revocation. This is also where you can indicate if you wish to receive a substitute product or a refund of the purchase price. Please state your bank account number (IBAN) in the latter case. We will refund your payment as soon as possible, but at the latest within 14 days of receipt of your revocation.
You may also exercise your right of revocation by completing the model revocation form, which you can find in the confirmation email of your online order. Using this model form is not obligatory, however, since you equally have the right of revocation without it.
After your notification, you must return the products within 14 days.
If your revocation concerns an entire order, we will refund the full purchase sum (including shipping costs). The paid shipping and handling costs will be refunded together with the purchase price. In case you keep part of the order, you are not entitled to any refund of the shipping costs.
*In case you do more with the received products than evaluating whether or not you wish to keep them, causing damage to the products, you are liable for impairment.
USA:
We guarantee the quality of all products offered in our online shop. However, if you are not satisfied with your order, you can return the product(s) within 14 days, in a state as close to the original state as possible*, to:
Helsinki Mint, Teollisuustie 9, 04300 Tuusula
Please note that if you want to return products with a purchase value of more than € 150, these must be sent by registered mail.Any and all return shipping costs are for the customer, not for Helsinki Mint.
You may invoke the right of revocation within 14 days of receipt of your order. All you have to do is send the completed return form with the package to return. If you wish, you can indicate on the back of this form the reasons of your revocation. This is also where you can indicate if you wish to receive a substitute product or a refund of the purchase price. Please state your bank account number (IBAN) in the latter case. We will refund your payment as soon as possible, but at the latest within 14 days of receipt of your revocation.
You may also exercise your right of revocation by completing the model revocation form, which you can find in the confirmation email of your online order. Using this model form is not obligatory, however, since you equally have the right of revocation without it.
After your notification, you must return the products within 14 days.
If your revocation concerns an entire order, we will refund the full purchase sum (including original shipping costs). The paid shipping and handling costs will be refunded together with the purchase price. In case you keep part of the order, you are not entitled to any refund of the shipping costs.
*In case you do more with the received products than evaluating whether or not you wish to keep them, causing damage to the products, you are liable for impairment.
4. How will my order be shipped and how much does it cost?
FIN/SWE:
After receipt of your payment, your order – if available - will be shipped as soon as possible, but in any case within seven days. It will be delivered to you within 4-6 working days.
Was your order not delivered? Please contact our Customer Support, call +358102017866 or email customerservice@helsinkimint.com
ALL:
Please note that if you order several items that become available at different times, the items will be sent as soon as all of them are available.
Shipping and handling costs for online orders are:
EU countries
€ 9.00
Non-EU countries
€ 17.50
5. When will my order be delivered?
After logging in to your account you can check the status of your order.
Helsinki Mint strikes most of the issues that are on the website itself. We use high quality requirements, so that we can assure you of a high-quality product. Unfortunately, due to our high quality requirements, it is possible that production is delayed compared to the original planning. Do you want to know when your product will be delivered? View this on the product page of this specific product on the website.
Commemorative coins are always delivered after the Ceremonial First Strike. It can therefore happen that it takes a few weeks before you receive your commemorative coin at home.
The expected delivery date can be found on the product page on the website.
Please note that an order for multiple products will be delivered in one shipment. In case you ordered several products at the same time, they will all be shipped when the last of them becomes available.
For questions about current collections or subscriptions, please contact our Customer Support; call +358102017866 or email customerservice@helsinkimint.com.
6. Can I send my Finnish commemorative coins back to Helsinki Mint in exchange for the nominal value?
Yes, it is possible to send your Finnish commemorative coins back to Helsinki Mint in exchange for the nominal value of this product. Please contact our customer service for more information and details about the sending. Please note: send the coins without the packaging, otherwise they will not be accepted!
When sending back bigger and more valuable amounts of coins, the customer is responsible for the delivery until it has been received by Helsinki Mint
7. How long will it take to get the money?
Due to internal and external processes, the payment can take a couple of weeks. We strive to complete the payment as soon as possible.
8. To whom do I communicate a complaint?
Call: +358102017866 from Monday to Friday from 9:00 till 16.00 hrs.
Email: customerservice@helsinkimint.com
Mail: Helsinki Mint, Teollisuustie 9, 04300 Tuusula
We will respond to your complaint as soon as possible, but in any case within 14 days.